SHOPSAVO Return Policy

Last Updated: [30/09/2024]

At SHOPSAVO, we strive to provide you with an enjoyable shopping experience. We understand that there may be instances where you may want to return an item, and we are here to help make the process as smooth as possible. Please read our Return Policy carefully to understand your rights and responsibilities when returning a product.

1. Eligibility for Returns

• You may request a return within [7/14/30] days from the date of delivery for most items purchased on SHOPSAVO.
• The item must be in its original condition, unused, unwashed, and with all original tags, labels, and packaging intact.
• Certain items are non-returnable, including:
  • Perishable goods (e.g., food, flowers)
  • Personal care products (e.g., cosmetics, underwear)
  • Digital products (e.g., eBooks, software downloads)
  • Customized or personalized items
  • Clearance or final sale items

2. How to Initiate a Return

To start the return process, follow these steps:

1. Log in to your SHOPSAVO account.
2. Go to your Order History and select the order you wish to return.
3. Click on the "Request Return" button and provide a reason for the return.
4. Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send the item back.

3. Return Shipping

• The buyer is generally responsible for the cost of return shipping, unless the item was incorrect, damaged, or defective upon arrival.
• We recommend using a trackable shipping method for returns to ensure safe delivery.
• If the return is due to a seller error (e.g., wrong item sent), SHOPSAVO may provide a prepaid shipping label.

4. Refund Process

• Once we receive and inspect the returned item, we will process your refund within [7-14 business days].
• Refunds will be issued to the original payment method or as SHOPSAVO store credit, depending on your preference.
• Shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.

5. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by following these steps:

1. Contact our Customer Support team at support@shopsavo.com with your order number and a description of the issue.
2. Include clear photos of the damaged or defective item and packaging.
3. We will review your claim and arrange for a replacement, refund, or other appropriate resolution.

7. Non-Returnable Items

The following items cannot be returned under any circumstances:

• Gift cards
• Downloadable software products
• Health and personal care items (for hygiene reasons)
• Items purchased as part of a "final sale" or "clearance" promotion

8. Unauthorized Returns

• Returns that are sent back without a Return Authorization Number (RAN) or outside the return window will not be accepted and will be sent back to the buyer at their expense.

9. Important Notes

• Please ensure that the item is properly packaged to avoid damage during return shipping. We are not responsible for items that are lost or damaged in transit.
• If a returned item does not meet the eligibility criteria outlined above, we reserve the right to refuse the return or offer a partial refund.

10. Contact Us

If you have any questions or need further assistance, feel free to contact our Customer Support team:

• Email: support@shopsavo.com
• Phone: [Your Customer Support Phone Number]
• Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (Your Time Zone)

Thank you for shopping with SHOPSAVO. We are committed to ensuring your satisfaction with every purchase.