Return Policy Page

Return Policy

Thank you for shopping at SHOPSAVO. We want you to be completely satisfied with your purchase. This Return Policy ("Policy") explains our guidelines and procedures for returning items. Please read this Policy carefully before making a purchase.

  1. Eligibility

1.1 Return Eligibility: To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within [provide time frame, e.g., 30 days] of the purchase date.

1.2 Non-Returnable Items: Certain items are not eligible for return due to hygiene reasons, software licensing restrictions, or other limitations. These may include, but are not limited to, the following:

  • Digital downloads or software licenses.
  • Personal care items.
  • Intimate apparel.
  • Gift cards or vouchers.
  1. Return Process

2.1 Initiating a Return: To initiate a return, please follow these steps:

  • Contact our customer support team at [provide contact information] to inform us of your intention to return the item.
  • Provide the order number, item details, reason for return, and any supporting documentation.
  • Our customer support team will guide you through the return process and provide you with any necessary instructions or shipping labels.

2.2 Return Shipping: For eligible returns, you may be responsible for the cost of return shipping unless the return is due to our error or a defective product. Please follow the return instructions provided by our customer support team to ensure proper handling of the return shipment.

2.3 Return Condition: Please ensure that the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping method and retaining the shipping receipt as proof of return.

  1. Refunds

3.1 Refund Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund. The following options may be available:

  • Refund: If approved, the refund will be issued to the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for any applicable restocking fees, return shipping costs, or damages to the item.

3.2 Refund Timelines: The time it takes for the refund to be processed and reflected in your account may vary depending on your financial institution. Please allow [provide estimated time] for the refund to be processed.

  1. Damaged or Defective Items

4.1 Inspection upon Delivery: Please carefully inspect your order upon delivery. If you receive a damaged or defective item, please contact our customer support team immediately. We may require photographic evidence or other documentation to assess the issue.

4.2 Resolution: If the item is confirmed to be damaged or defective, we will work with you to provide one or more of the following resolutions:

  • Replacement: We will ship a new, undamaged, or non-defective item to you.
  • Refund: If a replacement is not available or desired, we will issue a refund for the damaged or defective item.
  1. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please contact our customer support team at [provide contact information]. We are here to help.

  1. Changes to Return Policy

We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Policy on our website.