Support Policy Page

Support and Refund Policy

Thank you for choosing SHOPSAVO. This Support and Refund Policy ("Policy") explains how we handle support inquiries and refund requests for our products and services. Please read this Policy carefully before contacting our support team or requesting a refund.

Support Inquiries

1.1 Contacting Support:

If you have any questions, concerns, or technical issues regarding our products or services, we are here to help. You can contact our support team by [provide contact information, such as email or phone number]. We strive to respond to support inquiries in a timely manner, typically within [provide estimated response time].

1.2 Support Availability:

Our support team is available [provide support hours and days]. Please note that response times may vary depending on the volume of inquiries received.

1.3 Scope of Support:

We provide support for issues related to the functionality, features, and usage of our products and services. Our support team will make reasonable efforts to assist you in resolving your inquiries and providing guidance.

1.4 Exclusions:

Support inquiries may not include assistance with the following:

Customization requests beyond the capabilities of our products or services.

Issues caused by third-party products, services, or integrations.

General computer or device troubleshooting.

Assistance with issues resulting from unauthorized modifications or use of our products or services.

Refund Policy

2.1 Refund Eligibility:

We want you to be satisfied with your purchase. If you are not completely satisfied with our product or service, you may be eligible for a refund. Refund eligibility and the refund process may vary depending on the specific product or service purchased. Please refer to the following sections for more information:

2.2 Physical Products:

If you have purchased a physical product from SHOPSAVO, such as merchandise or hardware, please review the refund and return policy specific to that product. Details regarding eligibility, return period, and any applicable restocking fees will be provided at the time of purchase or on the product packaging.

2.3 Digital Products and Services:

Refund eligibility for digital products and services, such as software licenses or digital downloads, may be subject to the following conditions:

Refund requests must be submitted within [provide refund request period, e.g., 30 days] of the purchase date.

The product or service must be in its original, unaltered condition.

Refunds may not be available for products or services that have been substantially used or where the download or access has been completed.

2.4 Refund Process:

To request a refund, please contact our support team [provide contact information for refund requests]. Please include the following details in your refund request:

Order or transaction number

Reason for the refund

Any supporting information or documentation

2.5 Refund Decisions:

Refund requests will be evaluated on a case-by-case basis. We reserve the right to decline a refund if the request does not meet the specified refund eligibility criteria or if there is evidence of misuse, abuse, or violation of our terms and policies.

2.6 Refund Timelines:

Once your refund request is approved, we will process the refund within [provide refund processing time]. The refund will be issued using the original payment method used for the purchase, unless otherwise specified.

Changes to Support and Refund Policy

We reserve the right to modify or update this Support and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Policy on our website. It is your responsibility to review this Policy periodically for any updates.