SHOPSAVO Support Policy

Last Updated: [Date]

At SHOPSAVO, we are committed to providing excellent customer service and support to ensure your shopping experience is smooth, enjoyable, and hassle-free. Our Support Policy outlines the types of support we offer, how to reach us, and the steps we take to resolve any issues you may encounter.

1. Customer Support Availability

Our Customer Support team is here to assist you with any questions or concerns you may have about your shopping experience. We offer support through the following channels:

• Email: support@shopsavo.com
• Live Chat: Available on our website at www.shopsavo.com
• Phone: [Your Customer Support Phone Number]

Operating Hours:

• Monday to Friday: 9:00 AM – 6:00 PM (Your Time Zone)
• Saturday: 10:00 AM – 4:00 PM (Your Time Zone)
• Closed on Sundays and Public Holidays

2. Types of Support Offered

We provide assistance with the following:

• Order Inquiries: Questions about the status of your order, tracking information, and delivery times.
• Product Information: Assistance with product details, specifications, and availability.
• Returns and Refunds: Guidance on how to initiate returns, request refunds, and track return status.
• Account Support: Help with account-related issues, such as login problems, password resets, and account updates.
• Payment Issues: Assistance with payment processing, failed transactions, and payment method inquiries.
• Technical Support: Help with website navigation, resolving technical issues, and troubleshooting errors.

3. Response Time

We aim to respond to all inquiries promptly. Our response times are as follows:

• Email: Within 24 hours during business days
• Live Chat: Real-time assistance during operating hours
• Phone: Immediate assistance during operating hours

For inquiries received outside of our operating hours, we will respond on the next business day.

4. Resolving Issues

We are dedicated to resolving your concerns as quickly and efficiently as possible. The resolution process typically involves the following steps:

1. Acknowledgment: We will acknowledge receipt of your inquiry and provide you with a reference number for tracking purposes.
2. Investigation: Our team will investigate your issue and gather any necessary information to address your concern.
3. Resolution: We will provide a resolution, which may include processing a refund, arranging a replacement, offering technical guidance, or providing additional information.

For more complex issues, the resolution process may take longer, but we will keep you updated on the progress.

5. Escalation Process

If you are not satisfied with the initial resolution provided, you may request to escalate your issue to a supervisor or manager. Our goal is to ensure that every customer is fully satisfied with the support they receive, and we will do our best to resolve any escalated concerns promptly.

6. Self-Service Options

For your convenience, we offer self-service options that allow you to find answers to common questions without the need to contact our support team:

• FAQs: Visit our FAQ page for answers to frequently asked questions about ordering, payments, shipping, returns, and more.
• Order Tracking: You can track your order status by logging into your SHOPSAVO account and visiting the "Order History" section.
• Returns and Refunds: Access our Return Policy page for detailed information on how to initiate a return or request a refund.

7. Privacy and Security

We value your privacy and are committed to protecting your personal information. Any information shared with our Customer Support team is handled with the utmost confidentiality and in accordance with our Privacy Policy.

8. Feedback and Suggestions

We are always looking to improve our services and welcome your feedback. If you have any suggestions or comments about your experience with SHOPSAVO, please feel free to share them with us at feedback@shopsavo.com.

9. Limitations of Support

Please note that our Customer Support team is unable to:

• Mediate disputes between buyers and sellers beyond the guidelines outlined in our platform policies.
• Provide support for products not purchased through SHOPSAVO.
• Offer legal, financial, or medical advice.

10. Changes to This Support Policy

SHOPSAVO reserves the right to update or modify this Support Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of any updated terms.

Contact Us

If you have any questions or need assistance, please don't hesitate to reach out to our Customer Support team:

• Email: support@shopsavo.com
• Live Chat: Available at www.shopsavo.com
• Phone: [Your Customer Support Phone Number]

Thank you for choosing SHOPSAVO. We are here to support you every step of the way!